YOUR PRIVACY AND SECURITY
As your privacy is important to us, Underwriters Laboratories Inc.(“UL”) has prepared this Statement of Privacy and Security (“Statement”) so that you may better understand how we use and protect your personal information.
We may ask you to register and provide personal information, such as when you register an account with us, access product information, features or programs, or sign into a page that requires authorization. We may also collect credit card information to bill you for products and services that you purchased.
This personal information may include your name, company information, e-mail address, user ID, domain name, URL, credit card number, mailing address, and telephone number. We may also collect demographic information such as your age, gender, zip code/postal code, preferences, and interests. If you choose not to register and provide this information, you can still use most of the websites of UL and its subsidiaries (the “Websites”). Unfortunately, you will not be able to access areas that require registration.
In addition, we may add a referral service for you to tell an associate about the Websites. If we do, we will be asking for your associate’s name and e-mail address. We will automatically send your friend a one-time e-mail inviting him or her to visit the site. We may store this information for up to one (1) year and only use it for the sole purpose of sending this one-time e-mail.
CHILDREN’S PERSONAL INFORMATION
We do not knowingly collect personally identifiable information from users under the age of 16. If we are made aware that we have such personal information, we will take reasonable steps to delete that information.
SYSTEM CONFIGURATION INFORMATION
We automatically collect on our server logs certain information about your computer hardware and software when you visit the Websites or use our online services. This information may include such things as your IP address, cookie information, globally unique identifier, system, operating system, a description of any UL products registered and how such products are used, browser type, domain names, access times, service provider and referring website addresses.
WEBSITE USAGE INFORMATION
We may track information about how you use our website through cookies, globally unique identifiers, Internet tags or web beacons, and track navigational data (e.g., log files, server logs, click stream). These allow us to track how you interact with the Websites, and, with your permission, we can tie this information to your personal information to help us tailor communication to you. We also collect information such as the URL of the website you previously visited, and when you use the Websites. We also keep track of the pages you visit within the Websites and any transaction details (e.g., downloads, orders, requests, or referrals). You can set your browser to notify you when a cookie is sent or to refuse or delete cookies altogether, but certain features of the Websites may not work without cookies.
HOW WE USE YOUR INFORMATION
With your express permission, we collect, integrate, and use your personal information to help enhance and personalize your use of our Websites, products and services. This will enable: (1) you to quickly find the services or information on the Websites; (2) UL to create content and other services on the Websites most relevant or customized to you; (3) us to alert you about upgrades and updates with respect to the Websites and our services and products, special offers, promotions, newsletters, latest product announcements, upcoming events, programs and other new services from UL; and (4) us to invite you to participate in product and service surveys or programs. We use this information to communicate with you either via the Internet, e-mail, mail or telephone only after you give your express permission for such communication. The only exception to this Statement are “service e-mails” that may notify you about system downtimes, product problems or recalls, password reminder e-mails, etc.
We also use anonymous and aggregated data to create statistics and reports for various business purposes.
We may aggregate anonymous data and share the anonymous data with our co-marketing partners in order to offer all our customers potentially desirable products and services as well as to improve our content and services.
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions or performing statistical analysis of our services. We will only provide those companies the personal information (such as an e-mail address) that they need to deliver the service. Our service providers are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.
From time to time we supplement the information we collect from the site with information from offline or third party sources. We use this information to enhance or overlay the “profile” of customers and business contact information. This supplementary data is therefore tied to corporate contact information and in some cases personally identifiable information. We also may internally compare lists collected from our Websites to remove duplicate entries.
We will periodically send our registered users e-mail messages about our products, services and updates. When sending you an e-mail, we may use an image called a single pixel GIF that allows us to format messages tailored to your computer’s capabilities. We also use this technology to determine, in the aggregate, how many people open our e-mails. When you initiate a response by clicking on a link within an e-mail, you are redirected onto the Internet. We then record your individual response to help us deliver information that is more relevant to your interests.
Disclosure of Information
We keep your personally identifiable information confidential. We do not disclose it to third parties or others that do not have a need to know such information except under certain circumstances. Set forth below are additional circumstances where we may share your personal information:
- Certain of our employees, independent contractors and service providers may have access to your personally identifiable information necessary for the sole purpose of helping us run our business. These employees and contractors have confidentiality and security obligations.
- Our affiliates, subsidiaries and third party service providers as we deem appropriate.
- We may disclose your personally identifiable information to another business entity should we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.
- To protect and defend the rights or property of UL, including the Websites.
- We may also share your personally identifiable information to respond to law enforcement requests, court orders or other legal processes or if we believe that such disclosure is necessary to investigate, prevent or respond to illegal activities, fraud, physical threats to you or others, national security threats or as otherwise required by any applicable law or regulation.
Before we disclose your personally identifiable data for other reasons, we will first obtain your consent, for example via an e-mail, a click-through, an online opportunity to opt-out or otherwise.
If you post any information in public areas of our Websites that we choose to create, such as forums or message boards, it will be available to the public and we may remove, reuse and/or republish such information at our discretion
In the event that we disclose your personally identifiable information as set out above, we will require third-party organizations that have access to your personally identifiable information to protect and maintain your personally identifiable information in compliance with the terms and conditions of this Statement.
Except as set forth above, we will not disclose your personally identifiable information to any third party, including advertisers, without your explicit consent. In addition, we will not share, trade, rent, or otherwise disclose your personal information, our e-mail list or address list to third parties for their promotional purposes.
CONTROL OF YOUR PERSONAL INFORMATION
If you register an account with us, we offer choices for the collection, use and sharing of personal information. In addition, you may also stop the delivery of future communications including newsletters, special offers and updates from us by unsubscribing at any time. For instance, each email you receive contains instructions explaining how to stop receiving such e-mails. You may also contact us using any of the methods listed below to opt-out:
Postal Mail: UL Ethics and Compliance Officer
Underwriters Laboratories Inc.
333 Pfingsten Road
Northbrook, IL 60062
We may choose to make available additional opt-out methods from time to time.
If you have registered a Website account with us and your personal information changes (such as zip/postal code, phone, or e-mail or postal address), or if you no longer desire our products or services, we will provide a way for you to change or delete/deactivate it.
We provide you the opportunity to “opt-out” of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product and/or service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
Personal information collected on the Websites may be stored and processed in the United States or any other country in which UL or its affiliates, subsidiaries or agents maintain facilities. By using the Websites, you consent to any such transfer of information outside of your country. UL complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union. For more information about Safe Harbor, visit the U.S. Department of Commerce’s Safe Harbor Web site regarding the collection, use, and retention of data from the European Union.
PROTECTION OF INFORMATION
We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store personal information you provide on computer systems with limited access. These systems are located in controlled facilities. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through the use of encryption technologies.
If you have questions or complaints regarding this Statement, you should first contact us at Ethics@ul.com with any questions or concerns. All customer complaints will be individually reviewed by UL.
CHANGES TO THIS STATEMENT
We will occasionally update this Statement. When we post changes to this Statement, you will see a notice of the update on the Websites. If there are material changes to this Statement or in how we will use your personal information, we will prominently post such changes prior to implementing the change. In any case we will not make any changes that are less protective of your personal information collected in the past without your consent.
We encourage you to periodically review this Statement to be informed of how we are protecting your information.
Thank you for your interest in UL and its affiliates and subsidiaries.